Nikole Smith

President, Successware

Nikole Smith is the President of Successware, a leading provider of field service management and ERP software for the HVAC, plumbing, and electrical industries. With more than two decades of experience in technology and digital product leadership, Nikole is known for delivering transformative solutions that drive operational efficiency, customer value, and long-term growth.

Prior to becoming President, Nikole served as Director of Product Management at Successware, where she led company-wide initiatives to modernize the platform, integrate emerging technologies, and position the company for scale. Her leadership was instrumental in aligning product strategy with evolving customer needs and industry trends.

Nikole’s career spans both the SaaS and hospitality sectors, including 17 years at Choice Hotels International. There, she held a variety of leadership roles focused on digital transformation, guest experience, and enterprise platforms.

Throughout her career, Nikole has earned a reputation for bringing clarity to complex challenges, building high-performing teams, and championing innovation rooted in customer impact. She is deeply committed to creating technology that empowers service businesses and elevates the trades.